Free shipping in orders over 45$ using the code: FREESHIPPING
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FAQ


Where is the store based?

Spain

How long will it take to receive my order?

Items in stock will ship out in 3-5 working days. For pre-order items, please look to the shipping details in the product description. AIf you buy preorder and instock items in the same order, they will be shipped on the same date. If you don't want to wait to the preorder item date, please make the orders separately.

  • Europe: 7 business days to arrive
  • Elsewhere: 15-25 business days to arrive

If more than 30 days has passed, please contact me at olguiooilustracion@gmail.com

Shipping Methods

This store uses Spanish Post to ship out orders (Correos). By default, all packages will be mailed via Standard Shipping. Right now is the only method available. As soon as the items are shipped I can't make any changes or devolutions.
If you want your order to be tracked, please send my a mail and we can arrange it, but it will have extra cost.

Payment methods

Big Cartel checkout is powered by Stripe and PayPal, two of the most trusted online payment solutions on the web. But you can use your card directly with PayPal.

Important

  • No refunds
  • I won't be responsible if the checkout address is not correct. Please, make sure that your address is okay before placing any order.
  • I won't be responsible for damaged items during shipping. As soon as the item is shipped is out of my control. So also, I won't be responsible if the package takes too long or gets lost.
  • I won't be responsible of any import duties, taxes and customs clearance fees. These charges are the buyer's responsibility.

Pin Grading Scale

All pins are handmade, so it's rather unusual to find a perfect pin. Everyone follows their own criteria to sort grades, so it may be a little different from shop to shop, here's my own:

Standard grade pins may have small imperfections usually only visible upon close-up:

  • Superficial dots, specks, or bubbles on the enamel
  • Slightly underfills
  • Small imperfections on the back of the pin
  • Very minor scratches or scruffs
  • Slight discolouration in metal

Seconds grade pins may have visible imperfections:

  • More noticiable dots, specks, or bubbles on the enamel
  • Underfills
  • Small imperfections on the back of the pin
  • Scratches or scruffs
  • Visible discolouration in metal